Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eziamo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***a –
Consegna veloce. Imballaggio impeccabile. Comoda valigetta molto leggera. Istruzione in inglese abbastanza dettagliata. Ottimo prodotto. Buon rapporto qualità prezzo.
E***o –
Love it just missing the extension tube overall is good I’m thinking to buy more
Customer –
очень качественный набор .
P***o –
very good product 10/10 recommend for the price
Customer –
Matched the description perfectly. Well packaged with care. Fast shipping. Amazing quality. My physical therapist uses these on me during my appointments and I wanted a set at home for myself. It feels amazing. I am satisfied with the purchase. Thank you so much.
C***n –
product is a good quality
o***s –
Банки пришли быстро. Клапана держат хорошо, есть удлинитель для помпы , мануал . Кейс практичный для перевозки. Единственное что , одна банка оказалась с трещиной
2***r –
Хороший товар
Customer –
Love this cupping product, Shipping is acceptable to Cambodia, condition is good, all packed with professional packaging. The product is well design and really useful, the quality is good. I test and the result is insane, love it. It is really valuable like its price.
Customer –
o conjunto de ventosas superou minhas expectativas , muito bem embalado , com bolsa para carregar as peças, chegou bem antes do prazo estimado , so tenho a agradecer e ele te produto uma compra mais que satisfatório.
Customer –
доставка пришла относительно быстро около 7 дней может чуть-чуть больше. сам кейс маленький чемоданчик довольно компактный удобный баночки сразу надо уточнить пластиковые не стеклянные на что Я рассчитывал что будут стеклянные стеклянные намного более качественные. аппарат насос всё работает но всё равно упаковку желательно конечно лучше делать для для безопасности.
A***i –
Kit lindo ! Pela distância chegaram 2 ventosas quebradas, em contato com o vendedor fui prontamente atendida e meu problema solucionado. Amei amei !! Recomendo e vou indicar para meus colegas de profissão
Customer –
잘 받았습니다 고맙습니다. 잘 돼네요.
Customer –
Все пришло як є на справді,дуже задоволена,дяеую!
c***r –
Nicely boxed, delivered on time. Strong suction and good ergonomics with the hand pump.
Customer –
Recomendo, de ótima qualidade, bonito e apresentável para trabalhar. Gostei bastante.