Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eziamo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Tal cómo se describe, buena calidad.
m***r –
Chulisimos. Y la entrega súper rápida
L***a –
so cute and good to touch
E***s –
minha encomenda chegou tudo certo
P***z –
hermosos los colores, no sé si son realmente de compresión, ya que es mi primera vez usando calcetines de este estilo,.pero siento que comprimen sin necesidad de ser molesto. me pedí un s/m y calzo 37 1/2 y siento que me quedaron un poco grandes de pie, pero no me molesta
M***z –
No son compresivos, simplemente aprietan. Le pongo un 3 porque los diseños son muy divertidos, pero si buscas unos calcetines que ayuden a tú circulación estos no son.
C***k –
me encanta super gruesa. ya he comprado en otra ocasión hermosa
m***a –
son de otro tipo de punto de tejido, ya que otras eran más finas, aquí se notan los cuadraditos, esperemos cumpla su función para el tipo de trabajo que realizó tanto de pie que es lo más importante
a***e –
Класні гольфи, веселі. Довжиною до коліна.Не знаю як з медичного боку, наскільки компресійні, але тугеньки та плотні. Доставка Укрпошта, 16 днів.
Customer –
molto carino e bene fatto. arrivato in breve tempo. non so quanto sia in realtà compressivo
Customer –
tres confortable, tres semblable a ceux en pharmacie meme je dirais plus confortable et soutiens encore plus je recommande fortement
Customer –
muito bonitas e super estilosas me surpreendi positivamente com as estampas e a qualidades de cada uma delas
g***r –
Se ven bien y de buena calidad, llegarón rápido
Customer –
me sorprendieron gratamente estas medias de compresión los diseños son hermosos y cumplen muy bien su objetivo, recomiendo el producto y al vendedor tardo en llegar 15 días a cdmx
Customer –
Me gustó mucho la calidad de mis calcetas de compresión , estoy contenta con mi compra ️, es igual a la imagen de la foto , las calcetas de compresión son de muy buena calidad , estoy fascinada con mi compra ☺️, llegó a tiempo ⏱️, muy buen servicio del transportista muy amable, me gustó mucho el detalle de los dibujos ,lo recomiendo mucho ,ya sea para uso personal o para algún regalo , el precio es razonable a lo que se compró ,la imágen es muy clara , los dibujos se ven muy bien , sin duda lo volvería a comprar.
Customer –
tal cual descripción e imagenes
Customer –
love them!!
Customer –
Lindas,bem embaladas, chegou no tempo estimado.