Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eziamo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***s –
Conforme con el Producto.
Customer –
I was disappointed because the box is relatively small. After another time I closed it with the Tic-Tac, it came out of place and was destroyed, now I can’t close the box. Overall, nice, not worth the price in my opinion.
a***r –
La cajita es muy bonita, le caben varias joyitas. Llegó rápido
J***n –
A Caixinha é linda. Adorei
Customer –
Cute jewelry box that can hold quite a lot, will be ideal to take travelling. Seems quite strong and well made.
s***e –
jolie petite boite a bijoux.
Customer –
Bonitinha, mas muito pequena. Da pra usar pra levar em uma viagem, mas não para porta joias de casa kkk.
Customer –
Inicialmente pensei ser um pouco maior, porém é perfeito para ter um ambiente mais clean e organizado, já para não falar que não ocupa muito espaço. O espaço para os colares na tampa é uma mais valia enorme, completamente satisfeita
Customer –
Produto favorável, a cor é um rosa hiper claro e tamanho bom. Não atende quem tem muitos itens. Chegou em 20 dias na baixada-RJ. Enviaram a mensagem de entregue às 22:09 do dia 16/3 porém, só entregaram dia 18/3.
Customer –
Товар відповідає опису, отримала дуже швидко. Дуже хороша шкатулка, переділки із приємної тканини до виконання. Буду використовувати із задоволенням. дякую продавцеві, рекомендую!
Customer –
Excelente. Lo recomiendo completamente
U***r –
the only downside to this is that it didn’t come in black. other than that the item is great! it’s small but big enough to hold over 24 pieces of jewelry!
Customer –
La boîte certe petite mais vraiment pratique. Si vous avez besoin de ranger juste les bijoux que vous utilisez quotidiennement, elle est parfaite.
D***i –
Très jolie boîte très pratique avec un zip sur la circonférence. L’intérieur est assez grand pour mettre les bijoux nécessaires pour un voyage. Je suis très satisfaite. Merci au vendeur.
A***r –
Size is perfect, not to big or too small. Purely for safe storage at home. Wouldn’t say high-end quality but it is well made. a little bit of the glue on the clasp has come loose but an easy fix. Overall it’s tidy well put together. Super handy that the dividers can be removed/adjusted to suit your needs. Would definitely buy again!
Customer –
Ordered navy. Got navy. It’s cute, and is exactly what I need for my small collection of overwhelmingly silver jewelry.