Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eziamo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
офигеть какой крутой пылесос. мощный мотор,мне ооочень нравится.
Customer –
пришло быстро!! всё как есть в описании и на фотографии!!!
Customer –
האמת שהופתעתי לטובה, שואב מצוין נוח לשימוש עם הציונרית וקטן אבל עם מספיק נפח מקום ללכלוך, סוללה כל פעם נגמרת יחסית מהר אבל הוא גם נטען מהר ועושה טוב את העבודה, הוא פשוט וקטן אבל גם עושה את העבודה ושווה את המחיר! תודה למוכר
Customer –
자동차 틈새 진공청소에 그간 어려움이 많았으나 이제품이면 불어내기, 흡입 다 되서 아주 좋을듯 하네요. 산다산다 하면서 제게 맞는 적당한 크기의 청소기네요. 속도 들여다 보니 청소되는 모습도 보여지고 잘 구입했네요.
Customer –
출력고 좋고 굿굿
Customer –
겉포장 살짝 찌그러지고 찢어진곳도 있지만 제품에는 이상 없어보이고 청소기 상태도 괜찮습니다. 소음은 그닥 큰지 모르겠고 흡입하는 힘은 간단하게 자동차 실내 청소하는 정도엔 무리없을것 같습니다.뒤로 바람 쏴주는 기능은 살짝 약한기분이 들긴하지만 그다지 자주쓸거 같은 기능은 아니라 패스!
A***M –
Buena potencia y tamaño práctico. Solo que debería traer filtros adicionales o venderlos por separado pero que sea más fácil de saber qué filtros usa. En el manual viene como si fuera de un tipo donde se separa el filtro del protector de aluminio y el que trae no es así. Y en ninguna parte dice qué filtro usa.
Customer –
Muito bom, já utilizei, aspirador e sopra bem. Fácil manuseio e recarga de bateria muito boa. Recomendo.
Customer –
супер, мені сподобалося,тягне добре,рекомендую, швидка доставка новою поштою.
Customer –
доставка быстрая, чуть больше недели. Первые впечатления исключительно положительные. Тяга отличная, не ожидал такого. Как долго прослужит – посмотрим
Customer –
Cet aspirateur me satisfait. Il a une très bonne aspiration et me paraît solide malgré ça taille. Je reviendrai donner des nouvelles après un essai prolongé. Merci au vendeur pour la rapidité de l’expédition. Merci àAliexpress pour l’envoie groupé et rapide (5 jours de la Chine à la France) un record .
G***r –
Very good
Customer –
디자인이 깔끔했고 포장 상태도 굉장히 좋았습니다. 차량에서 충전해 보았는데 약간의 열을 발생했지만. 뜨겁다고 느껴지진 않았습니다. 충전 시간이 길었던 만큼 사용 시간을 해 봐야 알겠지만 우선 먼지 같은 것도 잘 빨아들였고 소음도 그다지 크지 않았습니다. 차량을 더 깨끗이 사용할 수 있어. 기분이 좋습니다.
Customer –
Доставка две недели до Днепра. Сборка качественная. Мощность хорошая, воздушные шарики надувает. Насадок много можно и дома убирать по быстрому. Однозначно пять звёзд. Модель, магазин, продавца рекомендую.
Customer –
tres bonne qualité. je recommande. très vite l’envoi. j’étais vraiment surprise