Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of eziamo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***o –
Confezione curata, il dispositivo funziona ed è molto carino, bisogna scaricare app per farlo funzionare, dispone di un equalizzatore, il suono è ok, però mi aspettavo un volume un po’ più alto, le cuffie non entrono nell’orecchio come le classiche quindi sono meno fastidiose per l’acquisto le consiglio
Customer –
Es wurde nicht, wie in der Beschreibung, die HTC NE27 geliefert, sondern die Erazer XP5 von Lenovo. Da diese aber, laut meinen Recherchen, baugleich sind, ist es OK. Die Klangqualität passt und durch die Zusatzfunktionen sind sie echt empfehlenswert, wenn die Haltbarkeit auch passt.
I***a –
O produto superou minha expectativa. A luz pode ser fixa ou desligada ao gosto do usuário. O display do case pode ser personalizado com fotos. O som é melhor doque os meu fones da honor que veio com o celular
s***s –
Arrived well packaged and undamaged. Bluetooth connection is seamless, and music playback is surprisingly good for the price. Initial tests with the translation app have been positive so far.
O***k –
доставка быстрая, качество звука,никакое,но функционал,просто удивляет,могу рекомендовать.
V***k –
get, alles gut
a***r –
Son super cómodos, no son molestos para el oído como otros auriculares de botón q al rato ya te duele la oreja. Sirven para música, llamadas y de traductor de idiomas, y viene con código QR para descargar la app del traductor. Y además, el estuche tiene pantalla LCD táctil con muchas más funciones. Son perfectos, 200% recomendables.
Customer –
muy buenos. se sienten de muy buena calidad y fabricación. El sonido es muy bueno.
Customer –
devo dire al di sopra delle aspettative, suono buono , vestibilità buono, durata batterie ottimo da quando sono arrivate e caricate 1 volta fatte 3/4 uscite batterie 80% ottimo, traduzione buono da farci la mano che dire solo ok. x la durabilità presto a dire, però come fattura solito tra le mani ben fatto.
a***r –
시험삼아 사봤는데 좋네요 밧데리수명이 살짝 걱정되긴하는데 가성비로 커버
Customer –
02.04.2026 оплатил и 08.04.2026 DHL привезла по адресу в Германии. Фирменная коробка, несколько инструкций, шнур для зарядки. Брал к качестве переводчика (в том числе). Функционал очень обширный: рабочий стол, темы, масса приложений, можно микро SD поставить для встроенного плеера. Капсули без ваккумных уплотнителей, низов соответственно маловато, но зато слышно собеседника говорящего на другом языке. Приложение установил, ноеще не настроил. Стерео звук лучше чем в ваккумных наушниках, прям заметно. Вопрос насколько их хватит покажет время. Советую продавца ☆☆☆☆☆, быстро работают.
Customer –
Fone mto bonito, suas funcionalidades especificadas funcionam realmente inclusive a parte de traduções por voz, tempo real em conversação e tudo mais… Só achei um pouco a falta de grave mas enfim, não dá pra ganhar em todos os requisitos né mas mesmo assim recomendo
Customer –
Suenan muy bien y son muy chulos
Customer –
muito bom gostei muito bem leve e muito bonito.
Customer –
geweldig apparaatje, makkelijke installatie, gratis app en niet verwacht, maar super goede, directe vertaling. absoluut positief verrast
Customer –
Excelente vendedor. chegou tudo certinho. indico